Understand every button, every feature of the app — so you can teach others
In this chapter, we'll understand why KaryoSetu was built, who it's for, and how it's useful for your village or town.
Until you yourself understand what KaryoSetu is and why it was created, how will you explain it to anyone else? This chapter is your "foundation" — read it carefully.
Ramesh bhai lives in a small village in Madhya Pradesh. He has an old tractor-trolley that he no longer needs. Finding a buyer in the city is difficult — creating a listing on OLX-Quikr is beyond him (you have to write in English, searches are city-level). There's no visible buyer in the neighbourhood. The trolley sits out in the sun and rain, rusting away.
Meanwhile, Dinesh in the next village needs a trolley — but he has no idea that Ramesh bhai, just 10 km away, wants to sell one.
This is exactly the problem KaryoSetu solves.
KaryoSetu is a voice-first, hyperlocal C2C marketplace app that connects people in villages and towns with each other — to buy and sell goods, to offer and find services, and to find and provide work.
KaryoSetu's dream is very simple: people in every village and town across India should be able to bring their skills, their goods, and their services onto a digital platform — without anyone's help, in their own language, using their own voice.
Imagine — if every skilled person in every village had a listing on KaryoSetu, then anyone could find out at any time "who's the plumber near me", "who gives tuitions", "whose buffalo is for sale".
Sunita ji runs an SHG (Self Help Group). The women in her group make pickles, papad, and spices. Until now they only sold within the village. They put up a listing on KaryoSetu — and people from 20 km away started ordering. Monthly sales doubled!
KaryoSetu has 13 main categories. Each category has different types of goods and services:
| # | Category | What You'll Find (Examples) |
|---|---|---|
| 1 | 🌾 Agriculture | Seeds, fertiliser, pesticides, tractor rental, crop sales, farm labour |
| 2 | 🐄 Livestock | Cows, buffaloes, goats, poultry, animal feed, milk sales, veterinary services |
| 3 | 🏠 Household Goods | Furniture, utensils, fans, TV, fridge — both new and used |
| 4 | 🔧 Services | Plumber, electrician, mason, painter, tuition, tailoring, beautician |
| 5 | 🚗 Vehicles | Tractor, bike, bicycle, auto — for sale or rent |
| 6 | 👔 Jobs / Work | Shop work, driver, helper, part-time, daily wage work |
| 7 | 📚 Education | Tuition, coaching, books, computer classes, skill training |
| 8 | 🏥 Health | Doctor appointments, medicine, health check-ups, ambulance, Ayurvedic |
| 9 | 🎉 Events | Tent & chairs, DJ, catering, photographer, wedding services |
| 10 | 🏗️ Real Estate / Property | Land, plots, houses — for sale or rent |
| 11 | 🍯 Handmade / Food | Desi ghee, honey, pickles, papad, handicrafts, jaggery |
| 12 | 📱 Electronics | Mobile, charger, solar panel, battery, generator |
| 13 | 🎭 Others | Anything that doesn't fit in the above categories |
KaryoSetu isn't just for one type of person — it's for everyone:
Farmer Ramesh: Listed his wheat crop for sale. The flour-mill owner nearby contacted him directly — the middleman was cut out, and Ramesh got ₹200/quintal more.
Electrician Dinesh: Listed his service — "Electrical work, wiring, MCB fitting". Now he gets calls from 3–4 villages. Earlier, he only got work in his own village.
Chai-stall owner Mangal bhai: Created a listing for his stall with photos. Now whenever a newcomer arrives in the area and searches "chai" on KaryoSetu, Mangal bhai's stall shows up.
| Feature | OLX / Quikr | KaryoSetu |
|---|---|---|
| Language | English / Hindi (formal) | Hindi + your dialect (via voice) |
| Search | You have to type | Just speak — voice search! |
| Focus Area | City-centric | Villages and towns — hyperlocal |
| Creating a Listing | Complicated form | Create with voice, 2 minutes |
| Categories | Generic | Tailored for Rural India (agriculture, livestock, etc.) |
| Community | None | Setu Saathi network! |
You are a Setu Saathi — the bridge between the KaryoSetu app and the people of your village. You will help people download the app, teach them how to use it, and assist them. For this, you'll get a special Saathi Dashboard where you can see your progress and track your earnings.
But first — you need to know the app so well that you can instantly answer any question someone asks. That's exactly why this booklet exists.
Now that you know what KaryoSetu is, let's download the app! This chapter will tell you — where to download it, how it gets installed, and what you'll see when you open it for the first time.
When someone in the village asks you "Where do I get this app?", you should be able to answer instantly. Getting people to download the app — that's your first job as a Setu Saathi.
KaryoSetu is available on the Google Play Store. It's not on iPhone (Apple) yet — since most of rural India uses Android phones, the initial focus is on Android.
Sometimes there can be fake apps with similar names. Always check the developer name — it should be "KaryoSetu Technologies Pvt. Ltd." If you're unsure, get the link directly from the website.
After pressing the Install button:
If you're helping someone download the app and they have limited data, get it done on WiFi. If there's no WiFi in the village, share a hotspot from your own phone — that's the mark of a good Setu Saathi!
When the app opens for the first time, a few screens will appear:
The KaryoSetu logo appears on a green background. The next screen comes up in 2–3 seconds.
This is a very important screen! Here the app will ask — "Choose your language".
For most people, select Hindi. You can always change the language later from settings.
Short slides will appear explaining:
Each slide has a "Next" button. The last slide will have a "Get Started" button.
The app needs certain permissions. People often get scared — "Why is it asking for this?" — you need to know how to explain this.
| Permission | Why It's Needed | What to Tell the User |
|---|---|---|
| 📸 Camera | To take photos for listings and profile photos | "This is so you can take a photo of your item directly from the app" |
| 📍 Location | To show nearby listings, to power the "nearby" feature | "This is so the app can show you what's available in your area — within 10–20 km" |
| 🔔 Notifications | To inform you about new inquiries, messages, listing updates | "This is so you get notified right away when someone views your listing or sends a message" |
| 🎤 Microphone | For voice search, voice listing creation | "This is so you can search by speaking — no need to type" |
"भैया/बहनजी, ये permission इसलिए माँगता है ताकि app ठीक से काम कर सके। जैसे WhatsApp भी camera और mic permission लेता है — photo भेजने और voice message के लिए। बिल्कुल वैसे ही ये है। आपका data safe रहता है।"
(Brother/Sister, the app asks for these permissions so it can work properly. Just like WhatsApp also asks for camera and mic permissions — for sending photos and voice messages. It's exactly the same. Your data stays safe.)
The app will work at a basic level even without permissions, but some features won't work — for example, voice search won't work without mic permission, and nearby listings won't show without location. They can allow permissions later from Settings → App Permissions.
Download the KaryoSetu app on your phone (if you haven't already). Open it for the first time and observe every screen carefully. Allow all permissions. Check — what languages are available in the language selection?
Situation: Ramesh bhai's phone is old, with 16GB storage. It shows "Storage full".
Solution: First go to Settings → Storage and delete unnecessary apps. Or clear cache (Settings → Apps → Play Store → Clear Cache). KaryoSetu is only ~30MB — it's a very small app.
The app is downloaded and opened — now it's time to create an account. It's a very simple process — you just need a phone number and an OTP. Let's go through it step by step.
This is the most common place where people get stuck — especially on OTP. If you can explain OTP well, you'll be able to solve 90% of the problems.
After selecting the language (or after the onboarding slides), a screen will appear:
"Enter your mobile number"
The OTP will come to the number you enter. If you enter someone else's number, you won't receive the OTP. And this number becomes your account — so always enter your own number.
OTP = One Time Password. It's a temporary code — 4 or 6 digits — that comes to your phone via SMS.
"भैया/बहनजी, OTP मतलब एक code — जैसे ताले की चाभी। ये code आपके phone पर message में आएगा — 4 या 6 नंबर का। बस वो नंबर app में डाल दो। ये इसलिए भेजा जाता है ताकि confirm हो जाए कि ये वाकई आपका ही phone है, कोई और आपके नाम से account नहीं बना रहा।"
(Brother/Sister, OTP means a code — like a key to a lock. This code will come to your phone as a message — 4 or 6 digits. Just enter that number in the app. It's sent to confirm that this is really your phone and no one else is making an account in your name.)
Sunita ji: "Bhai, what is this OTP-OTP thing? I don't understand all this."
Setu Saathi (You): "Didi, don't worry at all. Look, a message will come to your phone right now — it'll have a number written in it. Just enter that number here. Think of it like entering your PIN at an ATM — it's exactly like that. Come, let me show you."
This is the most frequently asked question. There can be several reasons why an OTP doesn't arrive:
| Problem | Reason | Solution |
|---|---|---|
| OTP didn't arrive | Network is slow | Wait 1–2 minutes. Press "Resend OTP". |
| Pressing Resend repeatedly | Server overload | Wait 5 minutes, then try again. |
| DND (Do Not Disturb) is on | Telecom company is blocking SMS | Call 1909 → Deactivate DND. Or send SMS → STOP DND. |
| Entered wrong number | Typo | Check the number, enter the correct one, then send OTP again. |
| Number is on SIM 2 | SMS is arriving on the other SIM | Check the inbox of the other SIM. |
Usually you can resend 2–3 times. There's a timer between each resend (30–60 seconds). If OTP doesn't arrive even after 3 tries, try again after 15–30 minutes.
After OTP verification, the profile setup screen will appear. You need to fill in:
Enter your full name — like "Ramesh Yadav" or "Sunita Devi". You can write in Hindi or English.
Enter the name of your village or town. This is important so people know where you're from. Nearby listings also work based on this.
Adding a photo isn't mandatory, but it builds trust. Think about it — if a listing appears with the seller's photo, you feel more confident that it's a real person.
"भैया, photo लगाना ज़रूरी नहीं है — लेकिन लगाओगे तो लोगों को भरोसा ज़्यादा होगा। जैसे WhatsApp पर भी DP लगाते हो ना — बिल्कुल वैसा ही। एक अच्छी सी selfie लगा दो।"
(Brother, adding a photo isn't required — but if you do, people will trust you more. Just like you put a DP on WhatsApp, right? It's exactly like that. Just add a nice selfie.)
Hindi / English — whichever you prefer. You can change it anytime later.
Account created — now you're inside the app! The Home Screen is the first screen you see when you open the app. You need to know which button is where and what it does.
The Home Screen is your "starting point" — like the main entrance to a temple. If you don't know where everything is, you'll be confused yourself and confuse others too.
Imagine you're standing at the crossroads in your village. There's a notice board with details about who's selling what, which services are available. Above it is a megaphone you can speak into to search. Beside it are category-wise lanes — a farming lane, a goods lane, a services lane. And in the corner there's an information centre with your profile, notifications, and more.
KaryoSetu's Home Screen is just like this — only it's all digital!
At the top of the Home Screen there's a search bar — it says "What are you looking for?" or "Search here...". It has two parts:
This is the most powerful feature of the app. We'll learn about it in detail in Chapter 5.
A grid of colourful icons appears — each icon represents a category:
Tap on any icon — all listings from that category will appear.
Below the category grid there's a section — "Near You" or "Nearby". This shows all listings near your location (10–30 km) — latest first.
Each listing card shows:
Imagine these listings on your Home Screen:
Some listings that have been viewed by many people or have received many inquiries appear in the "Trending" section. This is a horizontal scrollable list.
In the top-right corner of the screen there's a bell icon (🔔). Tap it — all your notifications will appear:
If there's a red dot / number on the bell, it means there are new unread notifications.
This is a small icon of your profile photo (or a default avatar). Tap it — the profile page opens with your details, your listings, and settings.
At the very bottom of the screen there's a bar with 4–5 tabs:
| Tab | Icon | What It Does |
|---|---|---|
| Home | 🏠 | Main Home Screen — this is the first page |
| Search / Explore | 🔍 | Search page — categories and search |
| Add / Sell (+) | ➕ | Button to create a new listing — appears large in the centre |
| Messages / Chat | 💬 | Buyer-seller conversations |
| Profile / Account | 👤 | Your profile, listings, settings |
The "+" (Add/Sell) button in the middle of the bottom bar is the most important — it's bright-coloured and larger than the others. Tap it — and start creating a listing! We'll learn about this in detail in Chapter 6.
"देखो, ये आपका Home Screen है — जैसे आपके गाँव का चौराहा। ऊपर ये search bar है — यहाँ बोलो या लिखो जो चाहिए। ये colorful icons categories हैं — खेती, सामान, service — जो चाहो tap करो। नीचे scroll करो — अपने area की listings दिखेंगी। और सबसे नीचे — ये 5 buttons हैं: Home, Search, Sell (नया बेचो), Messages, और Profile। बस इतना ही समझना है!"
(Look, this is your Home Screen — like the crossroads of your village. At the top is this search bar — speak or type whatever you need. These colourful icons are categories — farming, goods, services — tap whichever you want. Scroll down — you'll see listings from your area. And at the very bottom — these 5 buttons: Home, Search, Sell (sell something new), Messages, and Profile. That's all you need to understand!)
Searching for anything on KaryoSetu is super easy — type, speak, or browse by category. In this chapter, we'll learn all the methods.
Search is the first thing any user does. Once someone learns to search properly, they'll find the app useful and will keep coming back to it.
Tap on the search bar on the Home Screen. The keyboard will open. Now type what you're looking for:
As you type, suggestions will appear — just like in a Google search. Tap a suggestion or finish typing and press the search icon (🔍).
This is KaryoSetu's most awesome feature! Many people find typing difficult — voice search is for them.
• Speak clearly — not too fast, not too slow.
• Less background noise means better results.
• No need to speak full sentences — 2–3 words are enough.
• You can speak in Hindi or Hinglish.
If you don't know exactly what to search for but know the category, then:
Mangal bhai needs a used gas stove for his chai stall. Here's what he did:
After searching, results appear. To make them more specific, you can use Filters:
| Filter | What It Does | Example |
|---|---|---|
| 💰 Price | Set a min–max price range | ₹500 to ₹5,000 |
| 📍 Distance | How far to show results | 5 km, 10 km, 25 km, 50 km |
| ⭐ Rating | Filter by seller rating | 4 stars and above |
| 🕐 Posted | When the listing was posted | Today, this week, this month |
The "Nearby" section is already visible on the Home Screen, but in search results too there's a "Nearby first" option — which shows the closest listings first.
Sometimes a search returns no results — zero listings. This can happen because:
• There are still few listings in your area (this is normal — the app is new)
• The spelling is wrong — try voice search
• Filters are too tight — increase the distance or widen the price range
As a Setu Saathi — the more listings you help create, the more search results there will be!
So far you've learned to search — to look at other people's listings. Now learn how to create your own listing — that is, sell something or list your service. This chapter is very important!
As a Setu Saathi, your biggest job is to help people create listings. The more listings there are, the more active the marketplace becomes. That's why creating a listing should be second nature to you — for yourself and for others.
Creating a listing happens in 6 simple steps. Let's look at each step in detail.
Tap the "+" (Add/Sell) button in the middle of the bottom navigation bar. The new listing screen will open.
First, select which category this listing belongs to:
Putting a listing in the wrong category means people won't be able to find it. For example, if you put "Tuition" under "Household Goods" instead of "Services", no one will find it. If you're confused, choose "🎭 Others".
After selecting the category, the photo section will appear:
• Good lighting — take photos during the day, outside, in natural light.
• Clean background — don't have too much clutter in the background.
• Multiple angles — take 2–3 photos from the front, side, and close-up.
• Real photos — don't use photos from the internet; use real photos of your own item.
• Quality — don't use blurry photos — hold your hand steady.
Ramesh bhai wants to sell his buffalo. He took 4 photos for a good listing:
Now the description — tell what it is, what the condition is like, any special details.
There are two ways:
"भैंस बिकाऊ है। मुर्रा नस्ल, 4 साल की उम्र। रोज़ 10 लीटर दूध देती है। एक बछड़ा है साथ में। दोनों की कीमत 80,000 रुपये। बात करना हो तो call करो।"
(Buffalo for sale. Murra breed, 4 years old. Gives 10 litres of milk daily. One calf included. Price for both: ₹80,000. Call if you want to talk.)
• Clear title — Not just "buffalo for sale", but "Murra buffalo for sale — 10 litres milk, 4 years" is better.
• Give details — condition, age, size, quantity, reason for selling.
• Be honest — if there's a defect, mention it. It builds trust.
• Don't get too technical — use simple language, the way you'd talk in the village.
If the price is too high, no one will look. If it's too low, you won't benefit. Check what rate is going in the market around you and set a realistic price.
After filling everything in, press the "Publish" or "Post" button. That's it! Your listing is live! 🎉
Sunita ji is an SHG leader. She wants to sell mango pickle made by her group. Let's create the listing:
The listing is created, search is done — now how does the actual buying and selling happen? Let's understand the complete buyer-seller flow.
People's biggest fear is — "How can I trust an online deal? How to pay? Will I get cheated?" If you can explain the transaction flow well, this fear will disappear.
A transaction on KaryoSetu follows a simple flow. Let's understand it with an example:
Dinesh's tap is leaking at home. He searched "Plumber" on KaryoSetu. Raju's listing came up — "Plumber service — taps, tanks, pipeline, 5 years experience". Let's see what happens next...
The buyer (Dinesh) opened the listing. On the listing page, he can see:
The listing page has two buttons:
Chat is good: When you want to ask the rate, check availability, or request details.
Call is good: When the work is urgent, you need to discuss in detail, or fix an appointment right away.
The buyer and seller talk — they agree on price, timing, and delivery/service details:
दिनेश: "भैया, नल से पानी leak हो रहा है। कब आ सकते हो?"
राजू: "कल सुबह 10 बजे आ सकता हूँ। कहाँ आना है?"
दिनेश: "ठीक है, मेरा address भेजता हूँ। कितना लोगे?"
राजू: "देखना पड़ेगा — छोटा काम है तो ₹200, बड़ा काम है तो ₹400-500। सामान अलग।"
दिनेश: "ठीक है भैया, आ जाओ कल।"
Dinesh: "Bhai, the tap is leaking. When can you come?"
Raju: "I can come tomorrow morning at 10. Where should I come?"
Dinesh: "OK, I'll send you my address. How much will you charge?"
Raju: "Depends — if it's a small job, ₹200; if it's a big job, ₹400–500. Materials are extra."
Dinesh: "OK bhai, come tomorrow."
Both agree on:
Payment on KaryoSetu can happen in two ways:
| Payment Method | How It Works | When to Use |
|---|---|---|
| 💵 COD (Cash on Delivery) | Pay cash when you receive the goods / service | When meeting directly, when trust is established |
| 📱 UPI (Google Pay, PhonePe, etc.) | Online payment — via QR scan or UPI ID | When advance payment is needed, when you don't have cash |
• Never make full advance payment without seeing the goods or receiving the service.
• Cash on Delivery is the safest — check the goods, then pay.
• Always take a screenshot of UPI payments — for proof.
• Tell the seller too — "Bhai, please send a payment screenshot for confirmation."
Delivery or service gets completed:
After the transaction is complete, the app will show an option — "Rate this transaction" or "Give a Review":
Reviews help the community — the next buyer gets to know if a seller is good or not. Good sellers get more business. Give honest reviews — neither unnecessary praise, nor unfair criticism.
Buyer — Kishan: Searched "buffalo for sale" → Found Ramesh bhai's listing (₹75,000) → Messaged: "Bhai, what condition is the buffalo in?" → Talked on a call → Kishan went to Ramesh bhai's village, saw the buffalo, checked the milk → Negotiated the price to ₹70,000 → Cash on Delivery (on the spot) → Kishan took the buffalo → Gave a 5-star review on the app: "Excellent buffalo, Ramesh bhai was completely honest about everything".
KaryoSetu's most special feature is voice — "You don't need to type — just speak!" In this chapter, we'll do a deep dive into voice features.
Many people in villages find it difficult to type — some struggle with the English keyboard, some with the Hindi keyboard, some with spelling. Voice features solve all these problems. Once you teach this, people will say — "Wow, it's that easy!"
We already covered this in Chapter 5, but here's a bit more depth:
All of this happens in 2–3 seconds!
You can give the description via voice while creating a listing — this was covered in Chapter 6. But here are more details:
"Solar panel बिकाऊ है। 100 watt का है, 6 महीने पुराना। Luminous company का है। Warranty card भी है। Price 4,000 rupaye, thoda mol-bhav ho sakta hai। Delivery main khud kar dunga 15 kilometer tak।"
(Solar panel for sale. 100 watts, 6 months old. Luminous company. Warranty card included. Price ₹4,000, some negotiation possible. I'll deliver it myself up to 15 km.)
KaryoSetu has an AI assistant — "Samjho". It's a voice-based assistant that helps you:
You: "Samjho, koi tractor milega kiraye pe?"
Samjho: "Haan ji! Aapke area mein 3 tractor kiraye pe available hain. Dikhata hoon..." → shows listings
You: "Samjho, meri listing ka price update karna hai"
Samjho: "Kaun si listing ka price badalna hai? Aapki 2 active listings hain..." → guides you
Voice features work in Hindi, Hinglish, and English. The app automatically detects which language you're speaking.
If you want to change the language:
• Check mic permission — Settings → Apps → KaryoSetu → Permissions → Microphone → Allow
• Internet is needed — Voice features don't work without internet (speech-to-text processing happens on the server).
• Reduce background noise — Accuracy drops in noisy environments.
• Speak clearly — Speaking too fast or too slow reduces accuracy.
After learning the app, it's important to manage your notifications, understand other sellers' profiles, and set up your own profile properly. This chapter is all about that.
Notifications are messages that the app sends you — they appear as popups on your phone, or inside the app under the bell (🔔) icon. KaryoSetu has many types of notifications — each one means something different.
Notifications are your biggest connection to buyers/sellers. If you miss a notification, you might miss a customer. And if users don't know the notification types, they get confused — "What is this that keeps coming?" As a Saathi, you should be able to explain every notification type.
| Notification Type | When It Comes | What to Do |
|---|---|---|
| 📩 New Inquiry | Someone inquired about your listing | Reply immediately — the buyer is waiting! |
| 💬 New Message | Someone sent a message in chat | Open the message and reply |
| 👀 Listing Viewed | Someone viewed your listing | Good news — people are seeing your listing! |
| ⭐ New Review | Someone gave you a review | Check it — if it's a good review, say thank you |
| 📦 Order Update | Order status changed — confirmed, shipped, delivered | Track the order, update the buyer/seller |
| 🏛️ Scheme Update | A new government scheme is available or eligibility changed | Check the Schemes section — there may be a chance to apply |
| ⚖️ Dispute Update | An update on your dispute | Check dispute details, reply if needed |
| 📢 Promotional | KaryoSetu offers, discounts, or special events | Read it — there might be a good deal! |
| 📢 App Update | New feature, offer, or update from KaryoSetu | Read it — could be useful information |
| 🎯 Saathi Update | Updates related to the Saathi Dashboard | Check it — earnings, new features |
| 🔔 Listing Alert Match | A listing matching your set alert has appeared | View the listing — maybe what you were looking for has arrived! |
Sellers who reply quickly get more business. If an inquiry comes and you reply after 2 hours — the buyer may have already talked to someone else. Target: Reply within 15 minutes.
Pressing the bell icon (🔔) opens the Notifications page. All notifications are shown in a list here — latest first. Tap any notification — it will open the related page (e.g., tapping a message notification opens the chat, tapping an order update opens order details).
"देखो भैया, app से अलग-अलग तरह के messages आते हैं। अगर किसी ने आपको message भेजा तो 💬 दिखेगा — तुरंत जवाब दो। अगर order update आई तो 📦 दिखेगा — मतलब आपका order आगे बढ़ रहा है। अगर सरकारी योजना वाली notification आई 🏛️ — तो ज़रूर देखो, शायद आपके काम की scheme हो। और अगर 🔔 listing alert आई — मतलब जो चीज़ आप ढूंढ रहे थे, वो किसी ने list कर दी! बस इतना याद रखो।"
(Look bhai, different types of messages come from the app. If someone sent you a message, you'll see 💬 — reply right away. If an order update comes, you'll see 📦 — means your order is progressing. If a government scheme notification comes 🏛️ — definitely check it, there might be a scheme useful for you. And if a 🔔 listing alert comes — it means what you were looking for, someone has listed it! Just remember this much.)
Some people say "Too many notifications" and turn everything off. Don't do that — at least keep Inquiry, Message, and Order Update notifications ON, otherwise you'll miss buyer messages or order updates. Keep Scheme Updates ON too — you might miss a government scheme benefit!
Situation: Raju the plumber listed his service on KaryoSetu. In the evening, a notification came — "📩 New Inquiry: Dinesh inquired about your 'Plumber Service' listing". Raju replied within 5 minutes, got the work the next day — earned ₹500.
If notifications were OFF: Raju would never have known, and Dinesh would have found another plumber.
Every seller on KaryoSetu has a public profile. When you tap on any listing, the seller's name appears — tap on that name, and the seller profile will open.
Before buying goods or taking a service from someone, it's important to check their profile — just like you'd ask about a shopkeeper before going to their shop. The Seller Profile tells you whether this person is trustworthy or not.
Situation: Sunita ji wants a used cycle for her son. Two listings came up — both for ₹2,000:
Seller A's profile: ⭐ 4.5 rating, 20 reviews ("Very good", "Delivered on time"), ✅ Aadhaar verified, member for 1 year
Seller B's profile: ⭐ No rating, 0 reviews, no verification, joined 2 days ago
Decision: Sunita ji bought from Seller A — a trusted seller!
"भैया/बहनजी, किसी से कुछ खरीदने से पहले उसकी profile ज़रूर देखो। जैसे बाज़ार में किसी नई दुकान पर जाने से पहले पूछते हो 'ये दुकान कैसी है?' — वैसे ही app पर profile देखो। Stars कितने हैं? लोगों ने क्या लिखा है? Verified badge है? ये सब देखो — फिर decide करो।"
(Brother/Sister, always check someone's profile before buying from them. Just like you'd ask "How's this shop?" before going to a new shop in the market — check the profile on the app. How many stars? What have people written? Is there a verified badge? Look at all this — then decide.)
On the Seller Profile page there's a "Follow" button. Press it — done! Now whenever that seller posts a new listing, you'll get a notification.
If you had a good experience with a seller — follow them. If a farmer regularly sells fresh vegetables — follow them, you'll get a notification each time. If a carpenter does good work — follow them, next time you need something you'll find them directly.
The profile is the page that holds all your information — and what buyers/sellers see when they click on your listing.
On the profile page there's a "My Listings" section. Here:
You can tap any listing to edit, delete, or renew it.
In the profile section there's also a "History" tab where your past transactions are shown — to whom you sold what, from whom you bought what, when, and for how much.
So far we've learned the app's regular features — the ones available to every user. But you are a Setu Saathi — there's a special section just for you: Saathi Dashboard. This is your command centre!
The Dashboard lets you track your performance, onboard people, and view your earnings. It's only visible to Setu Saathis — regular users can't see it.
The Saathi Dashboard is inside the app itself, but is only visible to approved Setu Saathis:
If the "Saathi Dashboard" option isn't visible, then:
• Your Setu Saathi registration isn't complete
• Update the app — the latest version is needed
• Contact Support
The most prominent element on the Dashboard is a big button — "Onboard New User".
Tap it → A simple form/flow opens where you enter:
When that user downloads and registers on the app, they'll be linked to your account. Your "Users Onboarded" count will go up.
Let's say you're onboarding farmer Ramesh bhai:
The Dashboard has an "Earnings" tab that shows:
A Setu Saathi earns from multiple sources:
• Per onboarding — incentive for every new user registered
• Active user bonus — when onboarded users stay active (create listings, make transactions)
• Milestone rewards — bonus for onboarding 10, 25, 50, 100 users
Details will come in Training Module 2.
A list shows all the users you've onboarded:
The Dashboard has a "Training" section with:
The Dashboard has a "Help" / "Support" option. From here you can:
"ये है आपका Saathi Dashboard — जैसे आपका office है! यहाँ से आप नए users जोड़ सकते हो — ये 'Onboard New User' button दबाओ। यहाँ आपकी कमाई दिखती है — कितना कमाया, कितना pending है। यहाँ आपके सारे onboarded users की list है। और यहाँ Training materials — videos और booklets — मिलेंगी। कोई problem हो तो Support chat है — सीधा team से बात करो।"
(This is your Saathi Dashboard — think of it as your office! From here you can add new users — press this 'Onboard New User' button. Here you can see your earnings — how much you've earned, how much is pending. Here's the list of all users you've onboarded. And here you'll find Training materials — videos and booklets. If there's any problem, there's a Support chat — talk directly to the team.)
KaryoSetu isn't just for individuals — you can create groups too! If your village has an SHG (Self Help Group), a farmers' collective, a women's cooperative, or a youth club — it can also have a profile on KaryoSetu.
In Indian villages, a lot of work happens in groups — SHGs, Farmer Producer Organizations (FPOs), women's mandals. If these groups have listings on KaryoSetu, they'll get more customers and more visibility. As a Saathi, you should know how to create and manage groups.
A Group is like a shared account — where more than one person can work together. For example:
In the app, tap "Groups" from the menu or profile section. The Groups page (/groups) will open.
Tap the "Create Group" button.
Use the "Add Members" option to add members to the group:
Press "Create" — the Group is now live!
Sunita ji wants to create a KaryoSetu group for her SHG "Jai Maa Durga Self Help Group":
Result: Now anyone who searches "pickle" will see the SHG group's listing — trust is higher because the group profile is visible!
Every group has a public profile page — like a seller profile. It shows:
Group members can chat with each other in a group chat — just like a WhatsApp group. You can use it for:
A Group listing gets more trust than an individual listing. When a buyer sees "This is an SHG, 12 women are making this together" — they trust it more. As a Saathi, if there's any SHG or group in your area, definitely help them create a group profile!
The Group Admin should ensure that:
• Group listings are accurate — no false information
• Members don't post inappropriate content
• Customer messages are replied to quickly
• Group description stays updated
In villages, often one phone is shared by the entire family — husband, wife, son, daughter — everyone uses the same phone. KaryoSetu's Family Accounts feature solves this problem!
Many families don't have separate phones for everyone. If everyone uses the same account, listings, messages, and profiles all get mixed up. With Family Accounts, each family member has their own account — but all on the same phone! No hassle of logging out and in again.
The Family Accounts feature (/family-accounts) is an account switcher — just like switching channels on a TV remote, you can switch accounts on your phone. Without logging out, without OTP, just 2 taps!
Situation: Ramesh bhai's family has one Android phone. Ramesh bhai is a farmer — he sells his crops. His wife Sunita ji makes pickles in an SHG. Son Rahul is a student — wants to sell old books.
Solution — Family Accounts:
Now: Sunita ji wants to see her pickle listing → Profile → Switch → "Sunita" → her listings appear. Rahul wants to create a book listing → Switch → "Rahul" → his account is active. All on one phone, no confusion!
"भैया, ये feature बहुत काम का है! देखो, जैसे WhatsApp में एक ही phone पर एक ही account चलता है ना — यहाँ ऐसा नहीं। एक phone पर पूरे परिवार के अलग-अलग accounts चला सकते हो। बस ये button दबाओ — अपने बेटे का account दिख जाएगा, पत्नी का account दिख जाएगा। किसी को logout नहीं करना, कोई OTP नहीं डालना — बस 2 tap!"
(Brother, this feature is super useful! See, on WhatsApp you can only run one account per phone — here it's not like that. You can run the whole family's separate accounts on one phone. Just press this button — your son's account shows up, your wife's account shows up. No need to logout anyone, no need to enter OTP — just 2 taps!)
• Each member's data is separate in family accounts — one member can't read another's messages (privacy).
• Only the main account holder can add/remove new members.
• If the phone is lost, keep all accounts' security in mind — always keep a phone lock on.
KaryoSetu has a Referral System — if you bring a friend, neighbour, or relative onto the app, both you and they get rewards!
The Referral System has two benefits — one, more people in your area will come on the app (making the marketplace stronger). Two, you and the new user both get rewards. As a Saathi, this is even more important for you — more referrals = bigger community, more earnings!
Every KaryoSetu user gets a unique referral link/code. When someone downloads the app via this link and registers, then:
https://karyosetu.com/r/RAMESH123RAMESH123On the Referral page, press the "Share" button → Choose where to share — WhatsApp, SMS, Facebook.
Copy the link (long press → copy) → Paste it in a WhatsApp message → Send!
Tell the person directly — "Download the app, and during registration put 'RAMESH123' in the Referral Code field."
Ramesh bhai sent his referral link to 5 people in his village via WhatsApp:
Total: Ramesh bhai got ₹250 credit! And everyone got a welcome bonus too!
"भैया, KaryoSetu में एक बढ़िया scheme है — अगर आप अपने दोस्तों को app पर लाओ, तो आपको और उनको दोनों को इनाम मिलेगा! बस ये link भेज दो WhatsApp पर — जब वो download करके register करेगा, तो आपके account में credit आ जाएगा। जितने ज़्यादा लोगों को बताओगे, उतना ज़्यादा फायदा!"
(Brother, KaryoSetu has a great scheme — if you bring your friends onto the app, both you and they will get rewards! Just send this link on WhatsApp — when they download and register, credit will come to your account. The more people you tell, the more you benefit!)
The Referrals page (/referrals) shows:
As a Setu Saathi, you earn from onboarding as well as referrals! They're two different things — Onboarding is through the Dashboard, Referrals are through the link. Use both — maximum benefit!
KaryoSetu isn't just a buying-selling app — it also provides information about government schemes! PM Kisan, Ujjwala, Ayushman Bharat, Mudra Loan — there are many schemes that village people don't even know about. KaryoSetu fills this gap.
Many people in villages are unaware of government schemes — they don't even know which scheme is for them. As a Saathi, if you tell people about schemes and help them apply — you'll become very valuable to them. People's trust will grow, the community will become stronger.
The app has a "Schemes" or "Government Schemes" section (/schemes). You can access it from the Home Screen or the menu.
All available government schemes listed category-wise:
Tap any scheme — a detail page opens showing:
Some schemes have an automatic eligibility check — the app will ask simple questions (income, family size, category, location) and tell you whether this scheme is for you or not.
Situation: Ramesh bhai is a farmer with 3 acres of land. He doesn't know about PM Kisan Samman Nidhi.
Result: Ramesh bhai applied, and 4 months later the first instalment of ₹2,000 came! 🎉
"भैया/बहनजी, KaryoSetu में बहुत सारी सरकारी योजनाओं की जानकारी है — PM Kisan, Ujjwala, Ayushman — सब। बस ये Schemes वाला section खोलो — सब दिख जाएगा। हर scheme में बताया है कि किसको मिलेगा, कैसे apply करना है, क्या documents चाहिए। आपको कहीं जाने की ज़रूरत नहीं — सब एक जगह!"
(Brother/Sister, KaryoSetu has information about lots of government schemes — PM Kisan, Ujjwala, Ayushman — all of them. Just open this Schemes section — everything will appear. Each scheme tells you who'll get it, how to apply, what documents are needed. No need to go anywhere — everything in one place!)
As a Setu Saathi, you can organize a "Scheme Awareness Camp" in your village. Gather 10–15 people, show the KaryoSetu app, tell them about every scheme they're eligible for. This is very impactful — people will start seeing you not just as a "helper", but as a "lifeline"!
• The app only provides information and eligibility checks — actual applications are usually done on government portals or at CSC centers.
• Don't charge money from anyone for helping them apply — these are free government services.
• Documents must be correct — wrong documents can get the application rejected.
• Check deadlines — some schemes have deadlines.
KaryoSetu isn't just about buying and selling — you can also book rides and goods transport! Can't find an auto in the village? Need an e-rickshaw? Need to send goods from one village to another? All of this can be done via KaryoSetu.
Public transport is very limited in villages. Often people can't find a ride to the hospital, market, or school. Farmers can't find a vehicle to take their crop to the mandi. KaryoSetu's Rides and Transport feature solves these problems. As a Saathi, this is a very useful feature — tell people about it!
From the Rides section (/rides), you can book an auto, e-rickshaw, bike taxi, or shared vehicle.
Situation: Sunita ji's child has a fever. No auto is available in the evening. The hospital is 8 km away.
From the Transport section (/transport), you can book goods transport — send crops, furniture, goods anywhere.
Ramesh bhai has 20 quintals of wheat ready — the mandi is 25 km away.
After booking a Ride or Transport, you can track it:
• Share booking details with a family member — send the driver's name and vehicle number.
• Pay by Cash or UPI — don't make full advance payment.
• For goods transport, take photos at both loading and unloading time.
• If the driver seems suspicious — cancel and book another.
Sometimes you see a listing — you like it, but don't want to buy right now. Or you need something that isn't available yet. For both situations, KaryoSetu has two great features — Favorites and Listing Alerts!
Both these features keep users "engaged" — they give people a reason to keep coming back to the app. Favorites let people save listings to view later, and Alerts automatically find what they need. As a Saathi, teaching these features is important — users will stay more active!
The Favorites feature (/favorites) lets you save/bookmark any listing — to look at later.
Sunita ji is looking for a used cycle for her son. 5 listings came up — all are good.
She went home and asked her husband: "There are three options — which one should we get?" → Opened Favorites → showed all three → decided on the Hero Cycle! 🎉
"बहनजी, जैसे दुकान पर सामान देखते हो और बोलते हो 'ये side रखो, बाद में लूँगी' — बिल्कुल वैसे ही app में भी कर सकते हो! कोई listing अच्छी लगे तो ये दिल (❤️) वाला button दबा दो — save हो जाएगी। बाद में जब चाहो देख लो — Favorites में सब मिलेगा।"
(Sister, just like at a shop you look at items and say 'Keep this aside, I'll take it later' — you can do exactly the same in the app! If you like any listing, just press this heart (❤️) button — it'll get saved. View it whenever you want later — you'll find everything in Favorites.)
Listing Alerts (/alerts) is a smart feature — if you need something that isn't available on the app right now, set an alert. When a matching listing appears, the app will send you a notification!
Done! Now whenever a matching listing is posted — you'll get a 🔔 notification!
Situation: Dinesh searched "Plumber" — no results (no plumber in his area is listed yet).
Without an Alert: Dinesh would have had to manually search every day. The alert did the work automatically!
On the Alerts page, all your active alerts are shown. For any alert, you can:
When a user says "I need this thing but it's not available right now" — help them set an Alert! It keeps users connected to the app, and when a matching listing comes, the user automatically comes back. Win-win!
On KaryoSetu you can search for more than just goods and services — you can find people too! The People Discovery feature (/people) lets you find service providers, shopkeepers, farmers, and skilled people in your area.
Sometimes people need a specific person — "Is there a good carpenter?" "Is there a tuition teacher?" Search shows listings, but the People section directly shows people's profiles — their skills, ratings, location all in one place. As a Saathi, this feature is useful to share — especially for finding service providers.
The People section (/people) is a directory — just like the village panchayat has a list of who does what work — this is a digital version of that.
Situation: Mohan bhai wants to get an almira made at home. He needs a good carpenter.
"भैया, मान लो आपको कोई Electrician चाहिए — पहले क्या करते थे? पड़ोसियों से पूछते थे, 'कोई electrician जानते हो?' अब KaryoSetu पर ये People वाला section खोलो — बस 'Electrician' type करो — आपके area के सारे registered electricians दिख जाएँगे, उनकी rating के साथ! सीधा call या message करो।"
(Brother, say you need an Electrician — what would you do before? Ask neighbours, 'Do you know any electrician?' Now open this People section on KaryoSetu — just type 'Electrician' — all registered electricians in your area will show up, with their ratings! Directly call or message them.)
All the skilled people in your village — plumber, electrician, carpenter, painter, tutor — get them all registered on KaryoSetu and add their skills to their profile. The more service providers are registered, the more useful the People section becomes!
KaryoSetu has an Academy section (/academy) — where video courses are available! How to use the app, how to grow your business, digital literacy, and much more — learn it all right inside the app.
Learning should never stop! The Academy section empowers users — those who learn, move ahead. As a Saathi, if any user is having difficulty using the app, recommend Academy courses — it's self-learning and very effective!
The Academy section has different courses — each course may have videos, text, and quizzes:
| Category | What You'll Learn | Who It's For |
|---|---|---|
| 📱 App Training | How to use the KaryoSetu app — from basics to advanced | New users |
| 💼 Business Skills | How to grow your business, marketing, pricing | Small shopkeepers, service providers |
| 💻 Digital Literacy | Smartphone basics, internet safety, using UPI | First-time smartphone users |
| 🌾 Agriculture Tips | New farming techniques, soil testing, organic farming | Farmers |
| 🤝 Saathi Training | How to become a Setu Saathi, how to onboard, how to increase earnings | Setu Saathis |
In the Academy section there's a "My Courses" tab — where your enrolled courses and their progress are shown:
Situation: Kamla Devi doesn't know how to use a smartphone properly. She can't make UPI payments.
When a user says "I don't know how to use the app properly" — recommend the App Training course in the Academy. When a farmer says "I want to learn organic farming" — tell them about the Agriculture Tips course. It's self-paced learning — at their own time, at their own speed!
The biggest question on an online marketplace is — "How can I trust this person?" KaryoSetu solves this with its Verification and Certification system. Verified users get trust badges, and skilled people get certificates!
Trust is huge in villages — people hesitate to deal with strangers. If a seller's profile shows "✅ Aadhaar Verified" or "🏅 Certified Plumber" badge, the buyer's confidence grows. As a Saathi, helping people get verified and telling them about certificates is very important.
Verification means — the app confirms that this is a real person, not a fake account. The Verification section (/verification) has these options:
| Verification Type | How It's Done | What Badge You Get |
|---|---|---|
| 📱 Phone Verified | Automatic when you register with OTP | ✅ Phone Verified |
| 🆔 Aadhaar Verified | Verify with Aadhaar number and OTP | ✅ Aadhaar Verified — strongest trust! |
| 📸 Photo Verified | Upload a selfie — AI checks that it's a real person | ✅ Photo Verified |
| 📍 Address Verified | Upload address proof (like ration card, electricity bill) | ✅ Address Verified |
Ramesh bhai is a farmer — posts many listings but gets few inquiries.
The Certification section (/certification) is for service providers — Plumber, Electrician, Carpenter, etc. If someone has a skill certificate (ITI, government training, etc.), they can upload it — and a certified badge will appear on their profile.
Raju the plumber did a plumbing course from ITI — he has the certificate.
"भैया, ये verify करवा लो — बिल्कुल free है। जैसे बैंक में KYC करवाते हो, वैसे ही ये Aadhaar verify है। इससे आपकी profile पर एक हरा ✅ badge आ जाएगा — लोग देखेंगे कि ये verified इंसान है, भरोसा बढ़ेगा, और ज़्यादा customers आएँगे। और अगर आपके पास कोई certificate है — ITI, training — तो वो भी upload करो, Certified badge मिलेगा!"
(Brother, get this verified — it's completely free. Just like KYC at a bank, this is Aadhaar verification. A green ✅ badge will appear on your profile — people will see you're a verified person, trust will grow, and more customers will come. And if you have any certificate — ITI, training — upload that too, you'll get a Certified badge!)
• In Aadhaar verification, your Aadhaar data stays safe — KaryoSetu only verifies, doesn't store it.
• Don't upload fake certificates — that's fraud and can get your account banned.
• Certificate review can take 2–3 days — be patient.
Internet isn't always available in villages — the network comes and goes. But KaryoSetu understands this problem! The app has an Offline Mode — you can do some work without internet, and when internet comes back, everything will automatically sync.
This is perhaps the most important feature for rural users. Many people don't use the app because "there's no internet". If you can tell them "Bhai, you can create a listing without internet too, it'll upload automatically later" — many people will start using the app!
When there's no internet on your phone (no network, no WiFi), the app:
A banner/bar appears at the top of the screen — "📡 You are offline" or "No Internet Connection". This tells you that there's no internet right now.
Whatever work you do — creating a listing, sending a message, updating your profile — it all gets saved in the phone (in a queue). Like a postman collects letters and delivers them later — the app collects your work in the same way.
As soon as the internet connection comes back — the app automatically syncs all queued data:
You don't need to do anything extra — it's all automatic!
| Task | Offline? | How |
|---|---|---|
| Create a listing | ✅ Yes | Create it — stays in queue, publishes when internet comes |
| Type a message | ✅ Yes | Write it — sends when internet comes |
| Edit profile | ✅ Yes | Edit it — saves when internet comes |
| View previously loaded listings | ✅ Yes | Listings already loaded will still show |
| Do a new search | ❌ No | Internet needed — data has to come from the server |
| Voice search | ❌ No | Speech-to-text processing happens on the server |
| Browse new listings | ❌ No | Internet needed — data has to come from the server |
Situation: Ramesh bhai is at the farm — no network there. But he needs to create a listing for his crop.
"भैया, बहुत लोग बोलते हैं 'हमारे गाँव में network नहीं है, app कैसे चलेगा?' — बोलो, KaryoSetu बिना internet के भी चलता है! बस listing बनाओ, message लिखो — phone में save हो जाएगा। जब network आएगा — अपने-आप upload हो जाएगा। बिल्कुल जैसे letter लिखते हो और बाद में post office में डालते हो — same concept!"
(Brother, many people say 'There's no network in our village, how will the app work?' — tell them, KaryoSetu works without internet too! Just create a listing, write a message — it'll save on the phone. When network comes — it'll upload automatically. Just like writing a letter and posting it at the post office later — same concept!)
• New search won't work offline — internet is needed.
• Voice features won't work offline.
• If too much data is kept in the queue, phone storage may fill up — so sync regularly with internet.
• Real-time messages won't be delivered offline — they'll be sent later.
Telling people about this feature will get many people using the app who previously refused by saying "no internet". Offline mode + voice features = the perfect combination for villages!
KaryoSetu has an AI-powered assistant — Digital Saathi (/digital-saathi). It's your digital guide — helping you navigate the app, understand features, and solve problems.
Many users have difficulty using the app — "Where's this button?", "How do I create a listing?", "How do I apply for a scheme?". Digital Saathi answers these questions — in real-time, right inside the app. As a Saathi, when you're not available, Digital Saathi can help users!
Both are AI assistants, but they do different things:
| Feature | Samjho (Chapter 8) | Digital Saathi |
|---|---|---|
| Main job | Voice search — speak, find things | Guided help — step-by-step guide |
| How to use | Press the mic icon and speak | Open the Digital Saathi section |
| Examples | "Tractor chahiye" → shows listings | "How do I create a listing?" → explains step-by-step |
| Focus | Search and discovery | App navigation and learning |
Situation: Kamla Devi wants to create a listing but doesn't remember how. The Setu Saathi isn't available right now.
"दीदी/भैया, अगर कभी कुछ समझ नहीं आए app में, और मैं (Setu Saathi) पास में नहीं हूँ — तो ये Digital Saathi खोलो। ये जैसे एक teacher है app के अंदर — कुछ भी पूछो, बता देगा। बोलो 'Listing kaise banaun' — step-by-step बताएगा। बोलो 'OTP nahi aa raha' — solution बताएगा। बिल्कुल free है, कभी भी use करो!"
(Sister/Brother, if you ever don't understand something in the app, and I (Setu Saathi) am not nearby — open this Digital Saathi. It's like a teacher inside the app — ask anything, it'll tell you. Say 'How to create a listing' — it'll explain step-by-step. Say 'OTP not coming' — it'll give solutions. Completely free, use it anytime!)
You (Setu Saathi) provide physical support — teaching face-to-face. Digital Saathi provides virtual support — helping users even when you're not there. Together, users get 24×7 support!
When a transaction happens on KaryoSetu — goods purchased, service taken, or order placed — its record stays in the Orders section (/orders). Here you can track all your orders — both as a buyer and as a seller!
People get the most stressed about "Where's my order?" or "I sent money but didn't get the goods". The Orders section lets you track everything — order status, timeline, details all in one place. As a Saathi, if any user is confused about their order — show them this section.
The app has an "Orders" section (/orders) — access it from the Profile tab or the menu.
When you buy something, the Orders section shows:
Every order has a timeline — just like tracking a train ticket:
| Status | What It Means | Icon |
|---|---|---|
| 🟡 Placed | Order done, seller notified | ⏳ |
| 🟢 Confirmed | Seller accepted | ✅ |
| 🔵 In Progress | Seller is preparing / service started | 🔄 |
| 🟣 Shipped / On the Way | Goods sent / service person is coming | 🚚 |
| 🟢 Delivered / Completed | Goods received / service complete! | ✅🎉 |
| 🔴 Cancelled | Order cancelled | ❌ |
When someone buys from you, it appears in the "Seller Orders" or "Sales" tab in the Orders section:
Buyer — Dinesh: Ordered 2 kg pickle from Sunita ji's SHG (₹600)
Order Timeline:
Dinesh gave: a 5-star review — "Very tasty pickle, the SHG ladies made it great!" ⭐⭐⭐⭐⭐
"भैया, ये Orders section आपकी diary है — जो भी खरीदा-बेचा, सब यहाँ है। जैसे दुकानदार अपनी बही-खाता रखता है — बिल्कुल वैसे ही। यहाँ देख सकते हो कि order कहाँ पहुँचा, seller ने accept किया या नहीं, delivery कब होगी। और अगर आप seller हो — तो यहाँ से order status update करो, buyer को पता चल जाएगा।"
(Brother, this Orders section is your diary — everything you bought and sold is here. Just like a shopkeeper keeps an account book — exactly like that. Here you can see where the order has reached, whether the seller accepted it, when delivery will happen. And if you're a seller — update the order status from here, the buyer will know automatically.)
The Orders section also has a "History" tab — showing all your past orders:
Many sellers forget to update order status. The buyer gets stressed — "Where's my order?" As a Saathi, tell sellers: "Bhai, when you accept an order → press Confirmed. When you ship it → press Shipped. The buyer will automatically get a notification — trust builds!"
If there's a problem with an order — goods are damaged, delivery didn't happen, payment issue — there's a "Report Issue" option on the Order page. This lets the KaryoSetu team know, and the dispute gets resolved.
This section is a handy reference — whenever you forget a button or feature, look it up here.
| Icon / Button | Where to Find It | What It Does |
|---|---|---|
| 🔍 Search Bar | Home Screen — at the top | Search for anything by typing or voice |
| 🎤 Mic Icon | In the search bar, in listing description field | Voice search / voice input — speak to search or describe |
| 🔔 Bell Icon | Home Screen — top right | View notifications |
| 👤 Profile Icon | Home Screen — top left/right | Profile, settings, Saathi Dashboard |
| 🏠 Home Tab | Bottom bar — left | Go to the main Home Screen |
| 🔍 Search/Explore Tab | Bottom bar | Search page — categories and detailed search |
| ➕ Add/Sell Button | Bottom bar — centre (large) | Create a new listing |
| 💬 Messages Tab | Bottom bar | Buyer-seller chat / messages |
| 👤 Profile Tab | Bottom bar — right | Profile page, listings, settings |
| ❤️ Favourite/Save | On the listing page | Save the listing — to view later |
| 📞 Call Button | On the listing page | Call the seller directly |
| 💬 Message Button | On the listing page | Send the seller an in-app message |
| 🔽 Filter Icon | Search results page | Filter results — by price, distance, rating |
| ✏️ Edit Button | On your own listing page | Edit your listing |
| 🗑️ Delete Button | On your own listing page | Delete your listing |
| 👥 Groups | Menu / Profile section | Create and manage groups (SHG, FPO, etc.) |
| 👨👩👧 Family Accounts | Profile → Family Accounts | Switch family accounts on one phone |
| 🔗 Referral | Profile → Referrals | Invite friends, earn rewards |
| 🏛️ Schemes | Home / Menu → Schemes | View government schemes, check eligibility |
| 🚗 Rides | Menu → Rides | Book auto, e-rickshaw rides |
| 🚚 Transport | Menu → Transport | Book goods transport |
| 🔔 Alerts | Menu → Alerts | Set listing alerts — get notified when matching listings appear |
| 👤 People | Menu → People | Find people — by skills, location |
| 📚 Academy | Menu → Academy | Video courses — app training, business skills |
| ✅ Verification | Profile → Verification | Verify Aadhaar, phone — get a trust badge |
| 🏅 Certification | Profile → Certification | Upload skill certificate — get a certified badge |
| 📡 Offline Banner | Screen top | "You are offline" — no internet connection |
| 🤖 Digital Saathi | Menu → Digital Saathi | AI helper — learn to use the app, ask questions |
| 📦 Orders | Profile / Menu → Orders | Order history, tracking, status — for both buyer and seller |
| 🤝 Follow Button | Seller Profile page | Follow a seller — get notified of their new listings |
| Problem | Possible Reason | Solution |
|---|---|---|
| OTP not arriving | Slow network / DND on / wrong number | Resend, wait 5 min, check DND (call 1909), double-check number |
| Photo upload failing | Slow internet / photo size too big / storage full | Use WiFi or 4G, compress photo, clear phone storage |
| No results in search | Few listings in area / wrong spelling / tight filters | Try voice search, remove filters, increase distance |
| App crashing | Old phone / low RAM / outdated app | Update the app, restart phone, close background apps |
| Voice search not working | Mic permission denied / no internet / background noise | Allow permission, check internet, speak in a quiet place |
| Listing not publishing | Internet issue / mandatory field empty / photo missing | Check internet, fill all fields, add at least 1 photo |
| Notifications not coming | Permission denied / battery saver on / settings off | Allow notification permission, exclude KaryoSetu from battery saver |
| Can't log into app | Wrong number / OTP issue / server down | Check number, resend OTP, try after some time |
| Saathi Dashboard not visible | Registration incomplete / old app version | Complete registration, update the app |
| Profile photo won't change | Camera permission denied / storage full | Allow camera permission, clear storage |
| Group not creating | Internet issue / profile incomplete | Check internet, complete your profile first, then create the group |
| Family Account won't switch | App outdated / feature not available | Update the app, check Profile → Family Accounts |
| Referral reward not received | User hasn't registered / pending | Check if referred user registered, reward processing takes 24–48 hours |
| Scheme eligibility showing wrong | Wrong details entered | Double-check details — income, family size, category must be correct |
| Ride not booking | No drivers available in area / internet issue | Try after some time, check internet, try the Transport section |
| Offline listing not syncing | Internet connection weak / queue full | Try on a strong internet connection, restart the app |
| Verification rejected | Wrong document / blurry photo | Upload a clear photo, use the correct document, submit again |
| Order status not updating | Internet issue / app bug | Check internet, restart the app, contact support |
| Digital Saathi not responding | No internet / server busy | Check internet, try again after some time |
KaryoSetu is a phone app — there are no keyboard shortcuts. But here are some "quick tricks":
| English Term | Simple Explanation |
|---|---|
| Listing | An ad / post — the entry for the item or service you want to sell |
| Search | Finding what you need |
| OTP | One Time Password — a one-time code that comes to your phone via SMS |
| UPI | Unified Payment Interface — online payment via Google Pay, PhonePe, etc. |
| Profile | Your digital identity — name, photo, location |
| Notification | Alerts — messages/notifications from the app |
| Category | Sections — like Agriculture, Goods, Services — different groupings |
| Dashboard | Control panel — where all information is shown in one place |
| Filter | Narrowing down results — making them specific by price, distance, etc. |
| Onboard | Adding a new user — bringing someone onto the app |
| Hyperlocal | Focused on your local area / neighbourhood |
| C2C | Customer to Customer — one person to another person |
| Voice Search | Searching by speaking |
| Negotiate | Bargaining — discussing the price |
| COD | Cash on Delivery — paying cash when you receive the goods |
| Group | A collective — SHG, FPO, cooperative — people working together on a shared profile |
| Family Account | Family accounts — switching multiple accounts on one phone |
| Referral | Inviting someone to the app — both get rewards |
| Scheme | Government scheme — PM Kisan, Ujjwala-type government benefits |
| Eligibility | Qualification — whether you qualify for a scheme's benefit |
| Ride Booking | Booking a ride — auto, e-rickshaw type ride booking |
| Transport | Goods transport — sending goods from one place to another |
| Favorite | Saved listing — saving a listing to view later |
| Alert | Setting a notification for when a matching listing appears |
| People Discovery | Finding people — searching for service providers by skills and location |
| Academy | Learning section — video courses inside the app |
| Verification | Identity confirmation — verifying Aadhaar, phone to confirm real identity |
| Certification | Skill certificate — uploading a skill certificate to get a certified badge |
| Offline Mode | Without internet — the app can do some work without network |
| Queue/Sync | Data saved offline, uploads (syncs) when internet returns |
| Digital Saathi | AI helper that teaches you how to use the app |
| Order | A buying/selling record, with tracking |
| Seller Profile | Seller's public page where ratings, listings, and badges are shown |
| Follow | Follow a seller — get notified of their new listings |
| Badge | A trust mark on the profile (✅ Verified, 🏅 Certified) |
• Support Chat in the App: Profile → Help / Support
• Saathi Dashboard: Support section
• Doubt during training: Ask your trainer or message in the WhatsApp group
• Technical problem: Update the app, restart the phone — 90% of problems get solved this way!
🌱 "Work for Every Hand, Recognition for Every Village"
Setu Saathi Training Module 1 · Version 1.0 · May 2026 · English Edition
KaryoSetu Technologies Pvt. Ltd. · Startup India Recognized
This booklet is part of the Setu Saathi training program.
Do not distribute or reproduce without permission.